Privacy Policy

1. Introduction

Nakshatra Jio ("we," "our," or "us") operates the website www.nakshatrajio.com and the Nakshatra Jio mobile application (together, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or mobile app. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

Personal Information: When you create an account or place an order, we collect your full name, email address, date of birth, time of birth, and place of birth. This information is necessary to generate your personalized Vedic Astrology chart and reports.

Phone Number: If you provide your phone number (with country code), we collect it to deliver reports to your WhatsApp and send order notifications. By providing your phone number, you consent to receiving your astrology reports and related communications via WhatsApp.

Family Profile Data: If you add family members to your account, we collect their name, nickname, relation, date of birth, time of birth, and place of birth for compatibility analysis and multi-chart features.

Chat Messages: When you use the Jyotish AI chat feature, your messages and AI responses are stored to maintain conversation history and improve the service.

Payment Information: Payment processing is handled entirely by Razorpay (for India) and PayPal (for international customers). We do not store, collect, or have access to your credit card numbers, bank account details, or other financial information. Please refer to Razorpay's and PayPal's respective Privacy Policies for details on how they handle your payment data.

Subscription & Credit Data: We store records of your subscription plan, chat credit balance, daily usage counts, and purchase history to manage your account and billing.

Push Notification Tokens: If you enable push notifications (on our website or mobile app), we store your device token (web push subscription or Expo push token) to send you horoscope updates, transit alerts, and reminders. You can disable notifications at any time through your device settings.

Usage Data: We may automatically collect certain information about your device and browsing activity, including your IP address, browser type, operating system, referring URLs, and pages viewed. This data is collected through standard analytics tools (Google Analytics and Meta Pixel) and is used to improve our Service and measure advertising effectiveness.

3. How We Use Your Information

We use the information we collect for the following purposes:

Chart Calculation & Reports: Your birth details are used to calculate your Vedic birth chart using astronomical algorithms (astronomy-engine with Lahiri Ayanamsa) and generate personalized astrology reports using AI technology.

Compatibility Analysis: Birth details of you and your family profiles are used to calculate Ashtakoot Guna Milan scores and generate compatibility reports.

Jyotish AI Chat: Your chart data, dasha periods, and transit positions are provided to the AI to give you personalized astrological guidance in conversation.

Report Delivery: Your email address and optional phone number are used to deliver completed reports via email and WhatsApp.

Horoscopes & Alerts: Your Moon sign (Rashi) is used to deliver personalized daily and weekly horoscopes, transit alerts, and Sade Sati notifications.

Customer Support: Your contact information may be used to respond to inquiries or resolve issues with your account.

Service Improvement: Aggregated, anonymized data may be used to analyze trends and improve our Service.

4. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties. We share information with the following service providers who assist in operating our business:

Supabase: Cloud database and authentication provider where your account, profile, chat messages, and order data are stored securely.

Razorpay: Secure payment processing for customers in India (one-time purchases, subscriptions, and credit bundles).

PayPal: Secure payment processing for international customers.

Google (Gemini AI) & OpenAI (GPT-4o): Your birth details and chart data are sent to AI systems to generate reports and chat responses. No financial or contact information is shared with AI providers.

Resend: Email delivery service for reports and notifications.

Meta (WhatsApp Business API): If you provide your phone number, your number and report PDF are transmitted via Meta's WhatsApp Business API for delivery.

Expo (Push Notifications): If you use our mobile app and enable notifications, your Expo push token is used to deliver push notifications via Expo's push service.

Google Analytics: Website analytics and usage tracking using anonymized data.

Meta Pixel: Measuring advertising effectiveness and optimizing ad delivery.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Birth details, chart data, and family profiles are retained as part of your account to enable ongoing features like horoscopes, chat, and transits. Chat messages are retained for your conversation history. You may request deletion of your account and all associated data at any time. Deleted data is purged within 30 days. Your email address and phone number may be retained for communication purposes unless you request removal.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is transmitted over encrypted HTTPS connections. Payment processing is handled by PCI-DSS compliant infrastructure through Razorpay and PayPal. Authentication is managed by Supabase with industry-standard security practices.

7. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal data we hold about you.

Correction: Request correction of inaccurate personal data.

Deletion: Request deletion of your account and all personal data.

Data Portability: Request an export of your data in a standard format.

Opt-out: Unsubscribe from marketing communications, disable push notifications, or opt out of WhatsApp messages at any time.

To exercise any of these rights, contact us at support@nakshatrajio.com.

8. Children's Privacy

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. Users must be at least 18 years old to make purchases. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete such information promptly.

9. Cookies & Tracking

Our website uses essential cookies for authentication and session management. We also use Google Analytics for anonymized usage tracking and Meta Pixel to measure advertising effectiveness. Our mobile app uses AsyncStorage for local preferences and does not use tracking cookies. You can control cookie settings through your browser preferences.

10. Mobile App Specific

Our Android mobile app (available on Google Play) collects the same categories of data described above. Additionally:

Device Permissions: The app may request camera and photo library access (for profile pictures only), internet access, and notification permissions. No location, contacts, calendar, microphone, or SMS data is accessed.

Local Storage: The app stores preferences, authentication tokens, and profile pictures locally on your device using AsyncStorage. This data remains on your device and is not transmitted to our servers (except authentication tokens for API calls).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of the Service after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at: support@nakshatrajio.com

Nakshatra Jio — Mumbai, India